Privacy Policy

AccelCore Technologies (“AccelCore”, “the Company”, “we”, “our” or “us”) respects your legal rights to personal data protection when collecting, using, transferring, storing, accessing and correcting of personal data. It is our policy to comply with the requirements of the Singapore Personal Data Protection Act 2012 (“PDPA”). In doing so, we will ensure compliance by our staff to the standards of security and confidentiality in line with industry standards. This Privacy Policy explains our policy and practices.

TYPES OF PERSONAL DATA COLLECTED

“Personal data” means any personally identifiable information or data. The personal data we collect may include but not limited to, name, identity card number, passport number, telephone number, physical or email address, any other contact details and copy of any document which may contain the personal data of the customers, such as utilities bills etc.

USE OF PERSONAL DATA

Some of situations where your personal data may be used by us are set out below. If we do not have sufficient information from you, we may not be able to provide fully our services to you.

a. performance of our works and services, which includes commercial property and corporate facilities management, occupier and property/agency leasing, property sales, valuation, real estate investment management, commercial mortgage origination and servicing, capital markets (equity and debt) solutions, development services and proprietary research;
b. collection of overdue commission or outstanding fees;
c. legal proceedings and/or enforcement of judgments and/or orders;
d. compliance with the applicable legal or regulatory requirements, or orders of competent authorities within or outside Singapore;

In the following situation set out below, we may not use your personal data unless we have received your consent:

e. promotion and marketing information including market research report, newsletter, event invitation or property market information of the services and products indicated in point a. above.

DISCLOSURE/TRANSFER OF PERSONAL DATA

AccelCore agrees to take all practicable steps to keep all personal information and data of Users confidential and/or undisclosed, subject to the following.

Generally speaking, we will only disclose and/or transfer Users’ personal information and/or data to AccelCore’s personnel and staff for the purpose of providing services to Users and corporate clients of AccelCore who have made specific requests for such information and/or data with Users’ prior consent. However, AccelCore may disclose and/or transfer such information and/or data to third parties under the following circumstances:

(a) where the information and/or data is disclosed and/or transferred to any third party suppliers, external service providers, contractors, consultants, agents and/or representatives who have been duly authorized by AccelCore to use such information and/or data and who will provide, operate or facilitate the services on the Site, under a duty of confidentiality;
(b) where the information and/or data is disclosed and/or transferred to any agents, affiliates or associates of AccelCore who have been duly authorized by AccelCore to use such information and/or data;
(c) where permitted under the “Terms and Conditions”;
(d) where AccelCore needs to protect and defend its rights and property such as:-

i. government authorities, regulatory bodies and/or other law enforcement agencies;
ii. courts, tribunals and/or parties to the legal proceedings; and/or
iii. debt collection agencies.

(e) where AccelCore considers necessary to do so in order to comply with the applicable laws and regulations, including without limitation compliance with a judicial proceeding, court order, or legal process served on the Site;
(f) where AccelCore deems necessary in order to deliver the products and services that we offer and cultivate a positive user experience; and/or
(g) where AccelCore deems necessary in order to maintain and/or improve the services on the Site.
Personal data collected via the Site may be transferred, stored and processed in any country in which AccelCore or its affiliates operate. By using the Site, Users are deemed to have agreed to, consented to and authorized AccelCore to disclose and/or transfer their personal information and data under the circumstances stated above, as well as to any transfer of information (including the Information) outside of the Users’ country.

We will have in our contracts with such third parties, the requisite protections to safeguard the information provided to them.

RETENTION OF PERSONAL DATA

AccelCore has implemented internal control measures to prevent unauthorized access of personal data. Personal data of customers will be retained by the Company for 7 years from the date of signing of the letter of engagement, service agreement, provisional agreement of sale and purchase, or the provisional agreement for tenancy (as the case may be) or such longer period as prescribed by the relevant laws and regulations applicable to AccelCore.

DIRECT MARKETING

At any point in time, you may withdraw your consent for us using and disclosing your personal data. We will cease to use the personal data of the customers for direct marketing if the customers so request and we will ensure that the parties to whom we transferred the customers’ personal data will comply with such request. Customers who do not wish to receive direct marketing calls or materials may contact the Data Protection Officer for any marketing messages by using the channels prescribed below.

ACCESS TO AND CORRECTION OF PERSONAL DATA

Under the PDPA, customers have the right to access and/or correct their personal data. Accordingly, customers may contact our Data Protection Officer by using the channels prescribed below.

PRACTICES

The following are maintained to ensure compliance with the PDPA:

A Data Protection Officer for all marketing methods is assigned to manage your consent, opt-in, opt-out, correction and access request;
Records of your consent, opt-in, opt-out requests are timely tracked;
We have established an Electronic Marketing Policy and Personal Data Protection Procedures, which sets out strict requirements on compliance with the PDPA relating to direct marketing;

DATA PROTECTION OFFICER

To opt-out our Direct Marketing Communication:

i. by following the Opt-Out instruction contained in the body of any marketing e-mail from us or by sending us an e-mail at [email protected] by including a copy of the e-mail you have received and by typing “Remove” in the subject line of your e-mail;
ii. All enquiries about this statement or personal data shall be addressed in writing to the Data Protection Officer by email [email protected];
The Company reserves the right to change this statement and/or any part thereof.

COOKIES

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2012, Republic of Singapore). This includes information submitted voluntarily by you through a form or gathered automatically as you visit this website.

You should not submit any sensitive or private information through this website except through acknowledged secure areas. The owners of this website accept no responsibility for data submitted through insecure areas of this website.

By submitting your contact details to us, we may contact you or send you marketing materials. We will give you the chance to refuse any marketing email from us in the future.

This website uses cookies which are stored on your browser. You can usually modify your browser settings to prevent this happening. However, by disabling cookies, or certain types of cookie, you may hinder your user experience on this and other websites, or prevent them from working entirely.

Some cookies used on this website are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Some cookies used on this website collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Some cookies used on this website allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Cookies may also be used to improve the user experience and to enable some of the functionality provided by this website.

Please note that some cookies may be placed by third party service providers who perform some of these functions (or other services) for us. Cookies are used on this website for the following third party services: Google Analytics, LinkedIn Follow button, Facebook Like Button, Twitter Follow button, Google +1 button, AddThis social bookmarking tool, YouTube videos. Some of these services may be used to track your behaviour on other websites and we have no control over this.

By continuing to use this website without adjusting your browser’s cookie settings, you agree that we can place these cookies on your device.

As is true with most websites, our server will automatically log data regarding each visit such as your IP address, browser type, referring/exit pages, and operating system. We may use this information to monitor server errors, server administration or to monitor visitor behaviour. It is not possible for this to be disabled on a per-user basis so you must leave this website (and the internet entirely) if you do not agree to this happening.

This privacy policy applies to this website only and does not apply to any websites that this website may link to.

If you have any questions/comments about privacy, please contact us by clicking on the Contact Us link at the top of the page.